English for Cabin Crew - Trainer's Book
Mike SayerTRAINER'S BOOK - English for Cabin Crew is an essential course for those preparing for a career as a cabin crew member. It is equally suitable for those already working in the industry who need to improve their communication skills when carrying out their pre and in-flight responsibilities.
Ideal for group teaching, one-to-one or self-study.
English for Cabin Crew follows the real-time working practices of flight attendants in routine and non-routine situations. From pre-flight briefings to disembarkation it looks at the specific language used in all on-board situations, giving cabin crew the confidence to use correct and appropriate English at every stage of their job.
*Emphasis on improving listening and speaking skills.
*Suitable for classroom use with some self-study.
*Plenty of listening practice to help learners understand passengers in routine and non-routine situations.
*Speaking practice with emphasis on pronunciation, intonation and fluency.
*Glossary of useful phrases.
-Contents-
|Unit 1 The pre-flight briefing.
Meeting colleagues.
Finding out about the flight.
Case study.
|Unit 2 Welcome on board.
Welcoming passengers.
Settling passengers in their seats.
Demonstrating safety procedure and checking before take-off.
Case study.
|Unit 3 After take-off and into the flight.
Making the first announcements.
Getting started.
Helping to settle passengers.
Case study.
|Unit 4 Food and drinks.
Giving a choice.
Serving drinks.
Duty-free sales.
Case study.
|Unit 5 Minor passenger problems.
Identifying passenger problems.
Dealing with problems.
Saying sorry.
Case study.
|Unit 6 Is there a doctor on board?
Dealing with an on-board accident.
Dealing with a serious medical incident.
Reporting a medical incident.
Case study.
| Unit 7 In-flight emergencies.
Taking charge in an emergency.
Preparing for an emergency evacuation.
Reporting and evacuation.
Case study.
|Unit 8 Complaints and disruptive passengers.
Responding to passenger complaints.
Dealing with complaints about other passengers.